Data Deletion Instructions

Last Updated: May 9, 2026

At Metals Vault, we respect your privacy rights and provide users with the ability to request deletion of their personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

Your Right to Request Deletion

You have the right to request deletion of personal information we maintain about you, subject to certain legal and operational obligations. Upon receiving and verifying your request, we will delete or anonymize your personal information unless we are legally required or otherwise permitted to retain certain data.

What Data May Be Deleted

Upon approved request, we may delete:

• Your account profile information
• Marketplace profile details
• Saved preferences and settings
• Vault inventory records
• Uploaded images and attachments
• Messaging history
• Transactional metadata not required for legal compliance
• Marketing and communication preferences

Data That May Be Retained

Certain information may be retained where required or permitted by law, including for:

• Fraud prevention and security investigations
• Financial reporting and tax obligations
• Payment processing records
• Dispute resolution
• Enforcement of our Terms of Service
• Compliance with applicable laws and regulations

For example, transaction records associated with payments processed through Stripe or records required for fraud prevention, legal compliance, accounting, tax, or regulatory purposes may be retained for the period required by applicable law.

How to Request Data Deletion

To submit a data deletion request, please contact us using the following method:

• Email: [email protected]

Please include the following information with your request:

• Your full name
• The email address associated with your account
• Your request details
• Any additional information needed to verify your identity

Verification Process

To protect user privacy and security, we may require verification of your identity before processing a deletion request. Any information collected for verification will be used only to confirm your identity and process your request.

Processing Timeline

We will acknowledge receipt of your request within a reasonable timeframe and aim to complete verified deletion requests within 30 days, unless a longer period is required or permitted by applicable law.

Third-Party Services

Some data may also be processed or stored by trusted third-party providers used to operate our services, including payment processors, analytics providers, cloud hosting services, authentication providers, and customer support systems. Where applicable, we will take reasonable steps to process deletion requests through those third-party systems.

Contact Information

If you have questions regarding your privacy rights or this Data Deletion Instructions page, please contact us at:

Privacy Officer
Metals Vault
[email protected]